Policy

All of our items are made to order. All orders are shipped within three business days and may take an additional 3-21 business days to arrive, depending on location.

Due to the custom nature of the items we do not accept returns or exchanges unless we are unable to deliver to you or you receive a wrong or faulty item.

In this case, please contact us with photographic evidence of the issue within 10 business days following the reception of your order.

Ship the items back to us within 10 business days from the day of our written consent.

You are responsible for the return shipping costs.

If the items are not returned in their original condition, you are responsible for any loss in value.

Refunds may be issued in form of money or a replacement product.

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Location

Caulfield South 3162

Victoria, Australia

Prices

1 Guinea Pig Per Day = $10

2 Guinea Pigs Per Day = $20

3 Guinea Pigs Per Day = $25

4 Guinea Pigs Per Day = $30

5 Guinea Pigs Per Day = $35

Extra Charges:

Nail Clipping = $5 Per Guinea Pig

Specific Medical Treatment if Required = Upon Request

DEPOSITS OF 30% ARE DUE 6 WEEKS BEFORE THE BOOKING STARTS.

The outstanding charges will be do on the drop off day.

FAQ

How do I book? You can book via our Instagramhttps://www.instagram.com/guineaguesthouse?igsh=MWo3cHI5dWpod2V0ZQ==or by joining our Facebook Group and contacting the admin Clara:Guinea Guesthouse Community Hub (Melbourne Guinea Pig Pawrents)

What's included in the price? Food, Habitat, Bedding, Cleaning, Hides

How often are they cleaned? Once daily spot clean, once weekly deep clean (change of bedding)

Where are they kept? In separate enclosures in our own home, they are indoors at all times.

Are there any other pets in the house? There are no other pets or children at the house.

What are you feeding? Oxbow & Origin Pellets, Oaten & Grass Hay, Various Veggies.

Who will handle my guinea pig(s)? Myself or my Partner are the only people who will be in contact with your guinea pigs during their stay.

Can you give my guinea pig their medication? Yes, we can do so, just inform us prior to dropping them off to us.

Do I have to sign the waiver and fill out the information form? You will have to fil out & sign both a waiver and an info sheet about your guinea pig(s).

Is my deposit refundable? If you have proof of a medical episode of either yourself, a family member or your guinea pig during or shortly before the booking commencement date we can refund your deposit.

Testimonials & Suggestion Box

I'm 100% happy 😊15/09/2024 11:00

All is perfect 😊01/09/2024 13:48

Nothing, very satisfied. Complete and utter trust in you with our babies.29/08/2024 17:38

Nothing, loved the set up of the cages, great communication28/08/2024 15:14

SATISFIED WITH EVERYTHING28/08/2024 14:42

I'd love to book via an online calendar. Guineas are always super happy.28/08/2024 13:14

Nothing (I genuinely mean that lol)28/08/2024 12:32

I understand that the service is maintained by only two ppl and you have your own piggies, (and lives!) but additional photo updates would be appreciative? But I returned home to a very happy piggie who I could tell had been loved and cared for as one of your own27/08/2024 17:41

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